Frequently asked questions

Rarita is a digital marketplace for buying, selling, bidding, and participating in live auctions for rare and collectible items such as sneakers, die-cast cars, trading cards, and limited-edition collectibles. It combines multiple transaction formats with trust mechanisms like escrow-secured payments and mandatory video verification.

Rarita integrates a hybrid model combining fixed-price buying, negotiation-based bidding, and real-time auctions within a single platform. It also features mandatory video verification before shipping and escrow-secured payments — reducing fraud and creating a transparent, market-driven experience.

Rarita offers three primary methods: Buy Now (instant purchase at a fixed price), Bidding (price negotiation between buyer and seller), and Live Auctions (real-time competitive bidding with a countdown timer).

Your payment is held securely in escrow. The seller then uploads a verification video showing the product's condition. You review it and either approve or reject. If approved, the seller ships. If rejected due to a valid mismatch, your order may be cancelled and refunded.

Video verification is a mandatory step where the seller uploads a clear video of the product before shipping, showing its condition, defects, and authenticity markers. This eliminates uncertainty and reduces disputes.

Cancellation is limited to cases where the verification video reveals a mismatch, raised within the defined time window. Cancellations for change of mind, price fluctuations, or personal preference are not allowed once the product is verified.

If the seller fails to upload within the defined timeframe, you are not obligated to proceed. The order can be cancelled and you will receive a full refund through escrow.

Full upfront payment ensures only serious buyers participate, prevents fake orders, and gives sellers confidence that the buyer is financially committed.

Yes. All payments are held in a secure escrow system and released to the seller only after transaction conditions are met — such as buyer approval of the verification video or successful delivery without disputes.

The seller receives payment after the transaction is successfully completed — either when you approve the verification video or when the product is delivered and no dispute is raised within the allowed timeframe.

Rare Coins (RC) are an in-app currency used for seller fees. The conversion rate is fixed at 1 RC = ₹5. Sellers maintain an RC balance from which platform fees are automatically deducted.

Seller fees use a hybrid model — you are charged the higher of either 1% of the final transaction value or a platform-defined fee in RC.

The RC system provides operational flexibility, simplifies fee deductions, and allows sellers to manage costs more predictably without repeated payment processing.

Shipping is initiated only after you approve the seller's verification video. The seller must then dispatch the item within 48 hours using integrated logistics partners such as Shiprocket.

The seller is responsible for packaging and timely dispatch. Once handed to the courier and tracking is generated, transit responsibility lies with the logistics provider.

Delivery typically takes 5 to 10 working days depending on location and courier performance. Timelines may vary due to logistics or regional constraints.

You can raise a dispute either after reviewing the verification video (before shipping) or within 48 hours of receiving the product. Disputes raised outside this window may not be considered.

Valid disputes include cases where the product is counterfeit, incorrect, or significantly different from the listing or verification video. Clear supporting evidence is required.

Disputes will not be accepted for change of mind, minor defects already disclosed, or market price changes after purchase.

Yes. You must provide evidence such as a continuous unboxing video or clear images showing the issue.

Rarita acts as a neutral intermediary and evaluates all disputes based on available evidence. The platform's decision is final and binding for both parties.

You can list items using Buy Now pricing, accept bids, or conduct auctions. The platform offers flexibility in how you price and sell your products.

The buyer's payment is secured in escrow. You must upload a verification video, which the buyer reviews. Upon approval, you must ship within the defined timeframe.

Failure to ship within the required timeframe may result in penalties, RC deductions, or account restrictions. Repeated violations may lead to suspension.

You receive payment after the buyer approves the product or after successful delivery without disputes.

Winning an auction obligates you to complete payment. Failure to do so may result in penalties, account suspension, or restrictions on future participation.

A bid may be modified or withdrawn only before it is accepted by the seller. Once accepted, it becomes binding and cannot be cancelled except under defined platform rules.

Prices are determined by real-time market demand and supply. Rarita does not control pricing, allowing items to trade at their true market value.

Rarita implements KYC verification, video verification, and escrow-secured payments to reduce fraud and ensure safe transactions.

The transaction is cancelled, you receive a full refund, and the seller may face penalties or account suspension.

Rarita uses escrow systems, verification processes, monitoring tools, and strict enforcement policies to detect and prevent fraudulent activity.