Privacy Policy

1. Scope of This Privacy Policy

• This Privacy Policy applies to all users of Rarita, including Buyers, Sellers, Auction Participants, Community Members, and Visitors.
• This Policy governs all information collected through our Platform, Customer Support Channels, Verification Processes, and Associated Services.

2. Information We Collect

• Account Information: Full name, username, email address, mobile number, password, date of birth, profile information, shipping and billing addresses.
• Identity Verification Information: PAN, Aadhaar, passport, driving licence, GST information, business registration documents, selfies, photographs, and verification videos.
• Marketplace Activity Information: Product listings, purchases, sales, trading activity, offers, auctions, bids, watchlists, saved items, order history, and transaction records.
• Product Verification Information: Product photographs, verification videos, packaging videos, shipping evidence, authentication documents, and condition reports.
• Community & Social Activity Information: Posts, comments, replies, uploaded media, reactions, memberships, followed users/topics, and engagement history.
• Payment & Financial Information: Billing details, transaction amounts, payment references, refunds, payouts, and escrow transaction information.
• Device & Usage Information: IP address, browser information, device identifiers, operating system, app version, device type, location data, usage activity, and session information.
• Communications Information: Customer support requests, emails, notifications, feedback, and marketplace-related correspondence.

3. How We Collect Information

• Directly from you when creating accounts, completing KYC, listing products, purchasing products, bidding, participating in auctions, using community features, or contacting support.
• Automatically through cookies, analytics tools, device technologies, security monitoring systems, and fraud detection systems.
• From third parties including payment processors, escrow providers, banking partners, logistics partners, verification providers, fraud prevention providers, and regulatory databases.

4. How We Use Your Information

• Operate the Platform, including account management, marketplace functionality, auctions, trading features, community features, and order management.
• Process transactions including escrow, payments, refunds, and seller payouts.
• Verify users through KYC, onboarding, identity validation, and fraud prevention.
• Provide customer support, resolve disputes, investigate claims, and respond to inquiries.
• Improve Platform performance through analytics, product development, security enhancements, and user experience optimization.
• Communicate account notifications, order updates, security alerts, service announcements, and marketing communications where permitted.
• Comply with legal obligations, tax requirements, law enforcement requests, and fraud investigations.

5. Auctions & Bidding Information

• We may collect and retain bid amounts, bid timestamps, bid history, auction participation records, winning and losing bid information, and auction-related communications.
• This information helps ensure transparency, fairness, fraud prevention, and dispute resolution.

6. Community Features & User-Generated Content

• Community features may collect posts, comments, replies, images, videos, reactions, memberships, and engagement activity.
• Community content may be visible to other users and remain accessible subject to applicable laws and Platform policies.

7. Community Moderation & Safety

• Rarita may monitor, review, investigate, and moderate community content.
• Moderation may involve posts, comments, uploaded media, user reports, and community discussions.
• Content violating Platform policies may be removed, restricted, archived, or retained for investigation purposes.

8. Community Analytics & Recommendations

• We may analyze community interactions to recommend communities, improve content discovery, suggest products and sellers, surface trending content, and enhance engagement.
• Anonymized and aggregated data may be used to improve Platform functionality.

9. Fraud Prevention & Marketplace Integrity

• We may use device fingerprinting, identity verification systems, risk-scoring tools, automated fraud detection systems, behavioral analytics, and manual investigations.
• These measures help identify suspicious activity and protect marketplace integrity.

10. Who We Share Information With

• Payment Providers for processing payments, refunds, and payouts.
• Escrow and Banking Partners for secure transaction settlement.
• Logistics Partners for shipping and delivery services.
• Verification Providers for identity verification and fraud checks.
• Technology and Infrastructure Providers for hosting, security, maintenance, and Platform operations.
• Regulatory Authorities where required by law.
• Business Transfers in connection with mergers, acquisitions, restructuring, financing, or sale of assets.
• Rarita does not sell, rent, or trade personal information for profit.

11. User-Generated Content License

• Users grant Rarita a non-exclusive, worldwide, royalty-free, transferable license to host, store, reproduce, display, distribute, and use content for Platform operations.
• Users retain ownership of their content.

12. Reports, Complaints & Enforcement Records

• We may retain reports, supporting evidence, screenshots, investigation records, enforcement decisions, and correspondence.
• These records help prevent abuse, investigate violations, resolve disputes, and comply with legal obligations.

13. Data Retention

• Personal information is retained only as long as necessary to provide services, complete transactions, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations.
• Certain records may be retained for up to seven years or longer where required by law.

14. Cookies & Tracking Technologies

• Cookies and similar technologies are used to maintain sessions, remember preferences, improve functionality, analyze behavior, measure performance, and prevent fraud.
• Users may manage cookie preferences through browser settings.

15. Data Security

• We implement encryption, access controls, secure infrastructure, monitoring systems, security reviews, and internal security policies.
• No method of transmission or storage can be guaranteed completely secure.

16. Data Breach Response

• If a security incident affects personal information, we may investigate, mitigate risks, notify affected users where required, and comply with legal obligations.

17. Your Rights

• Access your personal information.
• Correct inaccurate information.
• Update account details.
• Request deletion of information.
• Withdraw consent where applicable.
• Object to certain processing activities.
• Opt out of marketing communications.

18. International Data Transfers

• Your information may be processed, stored, or accessed outside India.
• Appropriate safeguards will be implemented to protect personal information.

19. Children's Privacy

• Rarita is intended only for individuals aged 18 years and above.
• We do not knowingly collect personal information from minors.

20. Third-Party Services

• The Platform may contain links to third-party websites, applications, or services.
• Rarita is not responsible for the privacy practices of third parties.

21. Artificial Intelligence & Automated Processing

• Rarita may use automated systems, algorithms, machine learning technologies, and artificial intelligence tools.
• These systems may support fraud detection, platform security, recommendations, content discovery, and marketplace operations.

22. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Material changes may be communicated through notifications, emails, or website announcements.
• Continued use of the Platform constitutes acceptance of the updated Policy.

23. Compliance With Applicable Laws

• Digital Personal Data Protection Act, 2023 (India).
• Information Technology Act, 2000.
• Applicable rules relating to electronic commerce, digital transactions, and consumer protection.

24. Grievance Officer

• Users may contact our designated Grievance Officer regarding privacy concerns, complaints, or requests.
• Name: Mr. Kaustubh Sharma
• Email: kaustubh@raritaclub.com
• Address: First Floor, Enkay Tower, Vaniya Kunj, Gurugram, Haryana, IN - 122016

25. Contact Us

• Rarita Technologies Private Limited
• Email: support@rarita.com
• Website: www.raritaclub.com
• Registered Office: First Floor, Enkay Tower, Vaniya Kunj, Gurugram, Haryana, IN - 122016